Login Error, NOT using Corporate Network

#1

When I try to run a simple exp login or exp start command in the terminal, I get the following errors:

There was a problem understanding the server. Please try again.
Error: There was a problem understanding the server. Please try again.
at /xdl@50.4.2/src/ApiV2.js:186:46
at Generator.throw ()
at step (/usr/local/lib/node_modules/exp/node_modules/xdl/build/ApiV2.js:48:191)
at /usr/local/lib/node_modules/exp/node_modules/xdl/build/ApiV2.js:48:402
at process._tickCallback (internal/process/next_tick.js:68:7)

I’m using a VPN, but I am not behind a corporate proxy. Please can somebody help me debug this?
Thanks

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#2

Hi! Does your VPN require you to add new certificates to your trust store? Are you able to log in from a different network? Does this error appear before or after you’re prompted for input?

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#3

Hi!
So, it looks like it wasn’t my VPN, but it was another internet security tool I am using. Yes, it does require me to add certificates to a trust store. It also gives me the option of whitelisting websites that it will allow traffic through. Should I add expo.io to that list? Are there any other sites that I need to whitelist?

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#4

Also! That error comes after I’m prompted for username & password

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closed #5

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