I’m going crazy with this story. I rebuilt the application 5 times, upload, deploy… No problem… I deleted the old apk. Remove BETA, TEST. I have condition of use page accessible in our application, google play and our website.
I am waiting for 7 days. I contacted google support last Thursday, no response. During this time our service is inaccessible for our customer.
Silence… without any feedback from google impossible to understand where come from the problem. I do not know what to do.
Here is the mail we received last week :
Hi Developers at ****************,
After review, ****************, ****************(Version Code:2), has been removed from Google Play due to a policy violation. This app won’t be available to users until you submit a compliant update.
Issue: Violation of Personal and Sensitive Information policy
We’ve identified that your app is using an SDK or library that facilitates the collection and transmission of installed packages information without meeting the prominent disclosure guidelines.
If necessary, you can consult your SDK provider(s) for further information.
Next steps: Submit your app for another review
Make sure your app is compliant with the User Data policy and all other Developer Program Policies. Additional enforcement could occur if there are further policy violations.
Sign in to your Play Console and upload the modified, policy compliant APK. Make sure to increment the version number of the APK.
Submit your app.
If you’ve reviewed the policy and feel this removal may have been in error, please reach out to our policy support team. One of my colleagues will get back to you within 2 business days.
Google Play Review Team